/**
 * Notifal AI Support widget styles.
 *
 * Mirrors AiChatPanel.module.css patterns with brand purple #7b2cbf.
 *
 * @since 1.0.0
 */

.nas-support-widget {
  --nas-brand: #7b2cbf;
  --nas-brand-mid: #8e3fd1;
  --nas-brand-soft: rgba(123, 44, 191, 0.08);
  --nas-brand-glow: rgba(123, 44, 191, 0.28);
  --nas-text: #0f172a;
  --nas-text-secondary: #475569;
  --nas-text-muted: #64748b;
  --nas-border: rgba(15, 23, 42, 0.1);
  --nas-bg: #ffffff;
  --nas-surface: #faf8ff;
  --nas-shadow: 0 24px 64px rgba(15, 23, 42, 0.18);
  --nas-shadow-dock: 0 12px 32px rgba(123, 44, 191, 0.28);
  --nas-radius-panel: 20px;
  --nas-font: "DM Sans", "Segoe UI", Tahoma, Geneva, Verdana, sans-serif;

  position: fixed;
  right: 20px;
  bottom: 20px;
  z-index: 99990;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 12px;
  font-family: var(--nas-font);
  color: var(--nas-text);
}

/* Closed state: proactive preview bubble above the dock. */
.nas-support-preview {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  max-width: min(320px, calc(100vw - 88px));
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid var(--nas-border);
  background: rgba(255, 255, 255, 0.96);
  box-shadow: 0 16px 40px rgba(15, 23, 42, 0.14);
  cursor: pointer;
  animation: nas-support-in 0.22s ease-out;
}

.nas-support-preview[hidden] {
  display: none !important;
}

.nas-support-preview__avatar {
  flex: 0 0 36px;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(145deg, #7b2cbf 0%, #9b4de0 100%);
  color: #fff;
  box-shadow: 0 0 0 3px rgba(123, 44, 191, 0.12);
}

.nas-support-preview__body {
  flex: 1 1 auto;
  min-width: 0;
}

.nas-support-preview__name {
  margin: 0;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  color: var(--nas-brand);
}

.nas-support-preview__text {
  margin: 4px 0 0;
  font-size: 13px;
  line-height: 1.4;
  color: var(--nas-text-secondary);
}

.nas-support-preview__close {
  flex: 0 0 28px;
  width: 28px;
  height: 28px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 999px;
  background: transparent;
  color: var(--nas-text-muted);
  cursor: pointer;
}

.nas-support-preview__close:hover,
.nas-support-preview__close:focus-visible {
  background: rgba(15, 23, 42, 0.06);
  color: var(--nas-text);
  outline: none;
}

/* Minimized dock button (AiChatPanel minimized_btn pattern). */
.nas-support-dock {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 16px 8px 8px;
  border: 0;
  border-radius: 999px;
  background: linear-gradient(135deg, #7b2cbf 0%, #9333ea 100%);
  color: #fff;
  cursor: pointer;
  font-size: 13px;
  font-weight: 600;
  box-shadow: var(--nas-shadow-dock);
  transition: transform 0.18s ease, filter 0.18s ease, box-shadow 0.18s ease;
}

.nas-support-dock:hover,
.nas-support-dock:focus-visible {
  filter: brightness(1.05);
  transform: translateY(-1px);
  outline: none;
  box-shadow: 0 14px 36px rgba(123, 44, 191, 0.34);
}

.nas-support-dock[aria-expanded="true"] {
  display: none;
}

.nas-support-dock__avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.18);
}

.nas-support-dock__badge {
  position: absolute;
  top: -2px;
  right: -2px;
  min-width: 21px;
  height: 21px;
  padding: 0 5px;
  border-radius: 999px;
  background: #ef4444;
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  line-height: 18px;
  text-align: center;
  border: 2px solid #fff;
}

.nas-support-dock-wrap {
  position: relative;
  display: inline-flex;
}

/* Expanded chat panel (AiChatPanel .panel). */
.nas-support-panel {
  position: relative;
  display: flex;
  flex-direction: column;
  width: 400px;
  height: 560px;
  min-width: 320px;
  min-height: 380px;
  max-width: calc(100vw - 24px);
  max-height: calc(100vh - 72px);
  border-radius: var(--nas-radius-panel);
  border: 1px solid var(--nas-border);
  background: var(--nas-bg);
  box-shadow: var(--nas-shadow);
  overflow: hidden;
  animation: nas-support-in 0.22s ease-out;
}

/* Invisible edge / corner resize hit targets (cursor still changes on hover). */
.nas-support-panel__resize {
  position: absolute;
  z-index: 5;
  background: transparent;
  touch-action: none;
  user-select: none;
}

.nas-support-panel__resize--n,
.nas-support-panel__resize--s {
  left: 12px;
  right: 12px;
  height: 8px;
  cursor: ns-resize;
}

.nas-support-panel__resize--e,
.nas-support-panel__resize--w {
  top: 12px;
  bottom: 12px;
  width: 8px;
  cursor: ew-resize;
}

.nas-support-panel__resize--n {
  top: 0;
}

.nas-support-panel__resize--s {
  bottom: 0;
}

.nas-support-panel__resize--e {
  right: 0;
}

.nas-support-panel__resize--w {
  left: 0;
}

.nas-support-panel__resize--ne,
.nas-support-panel__resize--nw,
.nas-support-panel__resize--se,
.nas-support-panel__resize--sw {
  width: 14px;
  height: 14px;
  z-index: 6;
}

.nas-support-panel__resize--ne {
  top: 0;
  right: 0;
  cursor: nesw-resize;
}

.nas-support-panel__resize--nw {
  top: 0;
  left: 0;
  cursor: nwse-resize;
}

.nas-support-panel__resize--se {
  bottom: 0;
  right: 0;
  cursor: nwse-resize;
}

.nas-support-panel__resize--sw {
  bottom: 0;
  left: 0;
  cursor: nesw-resize;
}

.nas-support-panel[hidden] {
  display: none !important;
}

.nas-support-panel__header {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 14px 14px 12px;
  border-bottom: 1px solid rgba(15, 23, 42, 0.06);
  background: linear-gradient(
    180deg,
    rgba(123, 44, 191, 0.08) 0%,
    rgba(255, 255, 255, 0) 100%
  );
}

.nas-support-panel__avatar-wrap {
  position: relative;
  flex: 0 0 44px;
  width: 44px;
  height: 44px;
}

.nas-support-panel__avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: linear-gradient(145deg, #7b2cbf 0%, #9b4de0 100%);
  color: #fff;
}

.nas-support-panel.is-typing .nas-support-panel__avatar {
  animation: nas-support-pulse 1.2s ease-in-out infinite;
}

.nas-support-panel__status {
  position: absolute;
  right: 1px;
  bottom: 1px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  border: 2px solid #fff;
  background: #22c55e;
}

.nas-support-panel__meta {
  flex: 1 1 auto;
  min-width: 0;
}

.nas-support-panel__name {
  margin: 0;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--nas-text);
}

.nas-support-panel__brand {
  margin: 2px 0 0;
  font-size: 11px;
  color: var(--nas-text-muted);
}

.nas-support-panel__hint {
  margin: 6px 0 0;
  font-size: 12px;
  line-height: 1.4;
  color: var(--nas-text-secondary);
}

.nas-support-panel__actions {
  display: flex;
  align-items: center;
  gap: 4px;
}

.nas-support-icon-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 30px;
  height: 30px;
  padding: 0;
  border: 0;
  border-radius: 10px;
  background: transparent;
  color: var(--nas-text-muted);
  cursor: pointer;
}

.nas-support-icon-btn:hover,
.nas-support-icon-btn:focus-visible {
  background: rgba(15, 23, 42, 0.06);
  color: var(--nas-text);
  outline: none;
}

.nas-support-panel__body {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  padding: 14px 14px 8px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: var(--nas-surface);
}

.nas-support-bubble {
  max-width: 92%;
  padding: 10px 12px;
  border-radius: 14px;
  font-size: 13px;
  line-height: 1.45;
  white-space: pre-wrap;
  word-break: break-word;
  text-align: start;
  unicode-bidi: plaintext;
}

.nas-support-bubble__text {
  text-align: start;
  unicode-bidi: plaintext;
}

.nas-support-bubble--assistant {
  align-self: flex-start;
  background: var(--nas-brand-soft);
  color: var(--nas-text);
  border-bottom-left-radius: 4px;
}

.nas-support-bubble--user {
  align-self: flex-end;
  background: var(--nas-brand);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.nas-support-bubble--error {
  border: 1px solid rgba(185, 28, 28, 0.18);
  background: #fff5f5;
  color: #7f1d1d;
}

.nas-support-bubble__text a.nas-support-inline-link,
.nas-support-inline-link {
  color: inherit;
  text-decoration: underline;
  word-break: break-all;
}

.nas-support-bubble--assistant .nas-support-inline-link {
  color: var(--nas-brand);
}

.nas-support-citations,
.nas-support-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.nas-support-citation,
.nas-support-action {
  display: inline-flex;
  align-items: center;
  max-width: 100%;
  padding: 4px 8px;
  border-radius: 999px;
  border: 1px solid rgba(123, 44, 191, 0.22);
  background: #fff;
  color: var(--nas-brand);
  font-size: 11px;
  font-weight: 600;
  line-height: 1.3;
  text-decoration: none;
}

.nas-support-citation:hover,
.nas-support-action:hover {
  background: var(--nas-brand-soft);
}

.nas-support-retry {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 8px;
  padding: 6px 10px;
  border: 1px solid rgba(185, 28, 28, 0.22);
  border-radius: 999px;
  background: #fff;
  color: #b91c1c;
  font: inherit;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
}

.nas-support-retry:hover {
  background: #fee2e2;
}

.nas-support-typing {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  align-self: flex-start;
  padding: 8px 12px;
  border-radius: 14px;
  background: var(--nas-brand-soft);
  color: var(--nas-text-secondary);
  font-size: 12px;
}

.nas-support-typing__dots {
  display: inline-flex;
  gap: 3px;
}

.nas-support-typing__dots span {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--nas-brand);
  opacity: 0.35;
  animation: nas-support-dot 1s ease-in-out infinite;
}

.nas-support-typing__dots span:nth-child(2) {
  animation-delay: 0.15s;
}

.nas-support-typing__dots span:nth-child(3) {
  animation-delay: 0.3s;
}

.nas-support-footer {
  flex: 0 0 auto;
  padding: 10px 14px 14px;
  border-top: 1px solid rgba(15, 23, 42, 0.06);
  background: var(--nas-bg);
}

.nas-support-compose {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 8px;
  border-radius: 16px;
  border: 1px solid var(--nas-border);
  background: #fff;
  overflow: hidden;
}

/* Top border hit target so the prompt field can be stretched taller. */
.nas-support-composer-resize {
  position: absolute;
  top: 0;
  left: 12px;
  right: 12px;
  height: 10px;
  z-index: 2;
  cursor: ns-resize;
  touch-action: none;
  user-select: none;
}

.nas-support-composer-resize::after {
  content: '';
  position: absolute;
  top: 3px;
  left: 50%;
  width: 36px;
  height: 3px;
  margin-left: -18px;
  border-radius: 999px;
  background: transparent;
  transition: background-color 0.15s ease;
}

.nas-support-compose:hover .nas-support-composer-resize::after,
.nas-support-composer-resize:hover::after,
.nas-support-composer-resize:focus-visible::after {
  background: rgba(123, 44, 191, 0.38);
}

.nas-support-compose:focus-within {
  border-color: var(--nas-brand);
  box-shadow: 0 0 0 3px rgba(123, 44, 191, 0.12);
}

.nas-support-compose__input {
  width: 100%;
  min-height: 40px;
  max-height: 280px;
  resize: none;
  overflow-y: auto;
  padding: 6px 8px;
  border: 0;
  background: transparent;
  color: var(--nas-text);
  font: inherit;
  font-size: 13px;
  line-height: 1.45;
  box-sizing: border-box;
  text-align: start;
  unicode-bidi: plaintext;
}

.nas-support-compose__input:focus {
  outline: none;
  border-color: unset;
  box-shadow: unset;
}

.nas-support-compose__toolbar {
  display: flex;
  align-items: center;
  justify-content: flex-end;
}

.nas-support-send {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  min-width: 36px;
  padding: 0;
  border: 0;
  border-radius: 12px;
  background: var(--nas-brand);
  color: #fff;
  cursor: pointer;
}

.nas-support-send:hover:not(:disabled),
.nas-support-send:focus-visible:not(:disabled) {
  background: var(--nas-brand-mid);
  outline: none;
}

.nas-support-send:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.nas-support-handoff[hidden] {
  display: none !important;
}

.nas-support-handoff {
  margin-top: 8px;
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--nas-text-muted);
  font-size: 11px;
  text-decoration: underline;
  cursor: pointer;
}

.nas-support-handoff:hover,
.nas-support-handoff:focus-visible {
  color: var(--nas-brand);
  outline: none;
}

/* Human handoff modal matched to the support panel chrome. */
.nas-support-handoff-modal {
  position: absolute;
  inset: 0;
  z-index: 20;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
}

.nas-support-handoff-modal[hidden] {
  display: none !important;
}

.nas-support-handoff-modal__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 23, 42, 0.42);
}

.nas-support-handoff-modal__dialog {
  position: relative;
  z-index: 1;
  width: min(100%, 340px);
  padding: 16px 16px 14px;
  border: 1px solid var(--nas-border);
  border-radius: 18px;
  background: var(--nas-bg);
  box-shadow: 0 20px 48px rgba(15, 23, 42, 0.22);
  animation: nas-support-in 0.2s ease-out;
}

.nas-support-handoff-modal__close {
  position: absolute;
  top: 10px;
  right: 10px;
}

.nas-support-handoff-modal__eyebrow {
  margin: 0 28px 4px 0;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--nas-brand);
}

.nas-support-handoff-modal__title {
  margin: 0;
  font-size: 18px;
  line-height: 1.3;
  color: var(--nas-text);
}

.nas-support-handoff-modal__hint {
  margin: 8px 0 14px;
  font-size: 13px;
  line-height: 1.45;
  color: var(--nas-text-secondary);
}

.nas-support-handoff-modal__field {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.nas-support-handoff-modal__label {
  font-size: 12px;
  font-weight: 600;
  color: var(--nas-text);
}

.nas-support-handoff-modal__input {
  width: 100%;
  min-height: 42px;
  padding: 10px 12px;
  border: 1px solid var(--nas-border);
  border-radius: 12px;
  background: #fff;
  color: var(--nas-text);
  font: inherit;
  font-size: 13px;
  line-height: 1.4;
  box-sizing: border-box;
}

.nas-support-handoff-modal__input:focus {
  outline: none;
  border-color: var(--nas-brand);
  box-shadow: 0 0 0 3px rgba(123, 44, 191, 0.12);
}

.nas-support-handoff-modal__input:disabled {
  opacity: 0.65;
  cursor: not-allowed;
}

.nas-support-handoff-modal__error {
  margin: 10px 0 0;
  font-size: 12px;
  line-height: 1.4;
  color: #dc2626;
}

.nas-support-handoff-modal__error[hidden] {
  display: none !important;
}

.nas-support-handoff-modal__actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 16px;
}

.nas-support-handoff-modal__cancel,
.nas-support-handoff-modal__submit {
  min-height: 38px;
  padding: 8px 14px;
  border-radius: 12px;
  font: inherit;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
}

.nas-support-handoff-modal__cancel {
  border: 1px solid var(--nas-border);
  background: #fff;
  color: var(--nas-text-secondary);
}

.nas-support-handoff-modal__cancel:hover:not(:disabled),
.nas-support-handoff-modal__cancel:focus-visible:not(:disabled) {
  border-color: rgba(123, 44, 191, 0.24);
  color: var(--nas-text);
  outline: none;
}

.nas-support-handoff-modal__submit {
  border: 0;
  background: var(--nas-brand);
  color: #fff;
}

.nas-support-handoff-modal__submit:hover:not(:disabled),
.nas-support-handoff-modal__submit:focus-visible:not(:disabled) {
  background: var(--nas-brand-mid);
  outline: none;
}

.nas-support-handoff-modal__cancel:disabled,
.nas-support-handoff-modal__submit:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

/* Previous chats panel (secondary header affordance, not a primary CTA). */
.nas-support-history {
  flex: 1 1 auto;
  min-height: 0;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 12px 14px 14px;
  background: var(--nas-surface);
  animation: nas-support-in 0.2s ease-out;
}

.nas-support-history[hidden] {
  display: none !important;
}

.nas-support-history__toolbar {
  display: flex;
  align-items: center;
  gap: 6px;
}

.nas-support-history__title {
  margin: 0;
  font-size: 13px;
  font-weight: 700;
  color: var(--nas-text);
}

.nas-support-history__new {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  width: 100%;
  min-height: 40px;
  padding: 8px 12px;
  border: 1px solid rgba(123, 44, 191, 0.22);
  border-radius: 12px;
  background: #fff;
  color: var(--nas-brand);
  font: inherit;
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.2s ease, transform 0.15s ease;
}

.nas-support-history__new:hover,
.nas-support-history__new:focus-visible {
  background: var(--nas-brand-soft);
  outline: none;
}

.nas-support-history__new:active {
  transform: scale(0.98);
}

.nas-support-history__list {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.nas-support-history__item {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 4px;
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--nas-border);
  border-radius: 12px;
  background: #fff;
  color: var(--nas-text);
  font: inherit;
  text-align: start;
  cursor: pointer;
  transition: border-color 0.2s ease, background 0.2s ease, transform 0.15s ease;
}

.nas-support-history__item:hover,
.nas-support-history__item:focus-visible {
  border-color: rgba(123, 44, 191, 0.35);
  background: var(--nas-brand-soft);
  outline: none;
}

.nas-support-history__item:active {
  transform: scale(0.99);
}

.nas-support-history__item.is-active {
  border-color: var(--nas-brand);
  box-shadow: 0 0 0 2px rgba(123, 44, 191, 0.12);
}

.nas-support-history__item-preview {
  font-size: 13px;
  line-height: 1.4;
  color: var(--nas-text);
}

.nas-support-history__item-meta {
  font-size: 11px;
  color: var(--nas-text-muted);
}

.nas-support-history__empty {
  padding: 24px 12px;
  border-radius: 12px;
  background: #fff;
  border: 1px dashed var(--nas-border);
  color: var(--nas-text-secondary);
  font-size: 13px;
  line-height: 1.45;
  text-align: center;
}

/* Soft CSAT bar above the composer after real help. */
.nas-support-csat {
  flex: 0 0 auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin: 0 14px 8px;
  padding: 10px 12px;
  border: 1px solid rgba(123, 44, 191, 0.16);
  border-radius: 14px;
  background: #fff;
  animation: nas-support-in 0.2s ease-out;
}

.nas-support-csat.is-collapsed {
  gap: 0;
  padding: 8px 12px;
}

.nas-support-csat[hidden] {
  display: none !important;
}

.nas-support-csat__toggle {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  width: 100%;
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--nas-text-secondary);
  font: inherit;
  font-size: 12px;
  font-weight: 600;
  text-align: start;
  cursor: pointer;
}

.nas-support-csat__toggle:hover,
.nas-support-csat__toggle:focus-visible {
  color: var(--nas-brand);
  outline: none;
}

.nas-support-csat__toggle-label {
  flex: 1 1 auto;
}

.nas-support-csat__toggle-icon {
  flex: 0 0 16px;
  width: 16px;
  height: 16px;
  position: relative;
}

.nas-support-csat__toggle-icon::before,
.nas-support-csat__toggle-icon::after {
  content: '';
  position: absolute;
  top: 50%;
  left: 50%;
  width: 8px;
  height: 2px;
  margin-top: -1px;
  margin-left: -4px;
  border-radius: 999px;
  background: currentColor;
  transition: transform 0.15s ease, opacity 0.15s ease;
}

.nas-support-csat__toggle-icon::before {
  transform: rotate(45deg) translateY(-3px);
}

.nas-support-csat__toggle-icon::after {
  transform: rotate(-45deg) translateY(3px);
}

.nas-support-csat:not(.is-collapsed) .nas-support-csat__toggle-icon::before {
  transform: rotate(-45deg) translateY(-3px);
}

.nas-support-csat:not(.is-collapsed) .nas-support-csat__toggle-icon::after {
  transform: rotate(45deg) translateY(3px);
}

.nas-support-csat__body[hidden] {
  display: none !important;
}

.nas-support-csat__body {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.nas-support-csat__question {
  margin: 0;
  font-size: 12px;
  font-weight: 600;
  color: var(--nas-text-secondary);
}

.nas-support-csat__actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.nas-support-csat__btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border: 1px solid var(--nas-border);
  border-radius: 999px;
  background: #fff;
  color: var(--nas-text-muted);
  cursor: pointer;
  transition: background 0.2s ease, color 0.2s ease, border-color 0.2s ease, transform 0.15s ease;
}

.nas-support-csat__btn:hover,
.nas-support-csat__btn:focus-visible {
  border-color: rgba(123, 44, 191, 0.35);
  color: var(--nas-brand);
  background: var(--nas-brand-soft);
  outline: none;
}

.nas-support-csat__btn:active {
  transform: scale(0.96);
}

.nas-support-csat__btn.is-selected {
  border-color: var(--nas-brand);
  color: var(--nas-brand);
  background: var(--nas-brand-soft);
}

.nas-support-csat__followup {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.nas-support-csat__followup[hidden] {
  display: none !important;
}

.nas-support-csat__comment {
  width: 100%;
  min-height: 56px;
  padding: 8px 10px;
  border: 1px solid var(--nas-border);
  border-radius: 10px;
  background: var(--nas-surface);
  color: var(--nas-text);
  font: inherit;
  font-size: 12px;
  line-height: 1.4;
  resize: vertical;
  box-sizing: border-box;
}

.nas-support-csat__comment:focus {
  outline: none;
  border-color: var(--nas-brand);
  box-shadow: 0 0 0 3px rgba(123, 44, 191, 0.12);
}

.nas-support-csat__submit {
  align-self: flex-end;
  min-height: 32px;
  padding: 6px 12px;
  border: 0;
  border-radius: 999px;
  background: var(--nas-brand);
  color: #fff;
  font: inherit;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  transition: opacity 0.2s ease, transform 0.15s ease;
}

.nas-support-csat__submit:hover,
.nas-support-csat__submit:focus-visible {
  opacity: 0.92;
  outline: none;
}

.nas-support-csat__submit:active {
  transform: scale(0.98);
}

.nas-support-csat__thanks {
  margin: 0;
  font-size: 12px;
  font-weight: 600;
  color: var(--nas-brand);
}

.nas-support-csat__thanks[hidden] {
  display: none !important;
}

.nas-support-panel__body[hidden] {
  display: none !important;
}

/* Inline body loader while conversation AJAX is in flight. */
.nas-support-loader {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  align-self: center;
  margin: auto 0;
  padding: 10px 14px;
  border-radius: 999px;
  background: #fff;
  border: 1px solid var(--nas-border);
  color: var(--nas-text-secondary);
  font-size: 12px;
  font-weight: 600;
  box-shadow: 0 8px 20px rgba(15, 23, 42, 0.06);
}

.nas-support-loader__spinner {
  width: 14px;
  height: 14px;
  border-radius: 50%;
  border: 2px solid rgba(123, 44, 191, 0.18);
  border-top-color: var(--nas-brand);
  animation: nas-support-spin 0.7s linear infinite;
}

.nas-support-loader__text {
  line-height: 1;
}

@keyframes nas-support-spin {
  to {
    transform: rotate(360deg);
  }
}

@media (prefers-reduced-motion: reduce) {
  .nas-support-loader__spinner {
    animation: none;
    border-top-color: var(--nas-brand);
    opacity: 0.7;
  }
}

@keyframes nas-support-in {
  from {
    opacity: 0;
    transform: translateY(10px) scale(0.98);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

@keyframes nas-support-pulse {
  0%,
  100% {
    box-shadow: 0 0 0 0 rgba(123, 44, 191, 0.35);
  }
  50% {
    box-shadow: 0 0 0 8px rgba(123, 44, 191, 0);
  }
}

@media (prefers-reduced-motion: reduce) {
  .nas-support-preview,
  .nas-support-panel,
  .nas-support-history,
  .nas-support-csat,
  .nas-support-history__new,
  .nas-support-history__item,
  .nas-support-csat__btn,
  .nas-support-csat__submit {
    animation: none !important;
    transition: none !important;
  }

  .nas-support-panel.is-typing .nas-support-panel__avatar {
    animation: none !important;
  }
}

@keyframes nas-support-dot {
  0%,
  80%,
  100% {
    opacity: 0.3;
    transform: translateY(0);
  }
  40% {
    opacity: 1;
    transform: translateY(-2px);
  }
}

@media (prefers-reduced-motion: reduce) {
  .nas-support-preview,
  .nas-support-panel,
  .nas-support-dock,
  .nas-support-panel.is-typing .nas-support-panel__avatar,
  .nas-support-typing__dots span {
    animation: none !important;
    transition: none !important;
  }
}

@media (max-width: 480px) {
  .nas-support-widget {
    right: 12px;
    bottom: 12px;
  }
}

/* Keep panel / composer resize smooth when the pointer crosses embedded iframes. */
body.nas-support-is-resizing-panel,
body.nas-support-is-resizing-composer {
  user-select: none !important;
}

body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="n"],
body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="s"] {
  cursor: ns-resize !important;
}

body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="e"],
body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="w"] {
  cursor: ew-resize !important;
}

body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="ne"],
body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="sw"] {
  cursor: nesw-resize !important;
}

body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="nw"],
body.nas-support-is-resizing-panel[data-nas-support-panel-resize-edge="se"] {
  cursor: nwse-resize !important;
}

body.nas-support-is-resizing-composer {
  cursor: ns-resize !important;
}

body.nas-support-is-resizing-panel iframe,
body.nas-support-is-resizing-composer iframe {
  pointer-events: none !important;
}