Timing & Triggers

Frequency and Session Limits

3 min read

Frequency settings stop visitors from seeing the same notification too often. They live on the Timing tab under Frequency Control.

Pair with When Should the Notification Show? (trigger) and Display Duration (how long it stays open).

Show frequency

OptionBehavior
Always ShowNo session cap. Can appear on every page load (still subject to display rules and dismissal settings below)
Per SessionLimits how many times it shows per browser session

Per Session is the default and works well for most promos.

Max shows per session

When Per Session is selected, set Max Shows Per Session (1 to 10).

Example: 4 means up to four impressions per session across tabs and page refreshes.

After the limit is reached, the notification stays hidden until 30 minutes pass without a show or manual close. Each show or close starts a new 30-minute window.

Respect user dismissal

Respect User Dismissal (on by default): if the visitor closes the notification manually, it will not show again during that session.

Turn off only if you intentionally want repeat prompts (use carefully).

Clear session on logout

When Per Session is active, Clear Session on Logout resets counters when a logged-in user signs out. Useful for member areas where a new login should see fresh prompts.

Allow re-trigger after hide

Allow Re-trigger After Hide lets the same notification appear again on the same page after it was hidden, without a full page reload.

When enabled:

FieldPurpose
Retrigger Delay (seconds)Wait time before it can show again
Max Retriggering Per PageCap repeats on one page (resets on navigation)

Leave this off for standard popups. Turn on for multi-step flows or templates that hide and show content on the same page.

Display duration (same tab)

Above Frequency Control, Display Duration controls how long the box stays open:

ModeBehavior
Manual Close OnlyStays until the visitor closes it (template needs a close icon)
Auto-Hide OnlyDisappears after X seconds automatically
Auto-Hide + Manual CloseStays up to X seconds but visitor can close sooner

Set Auto Hide Duration or Persistent Duration based on your choice.

How frequency fits together

Page visit → Show timing fires (delay, scroll, etc.)
           → Schedule allows today?
           → Under max shows per session?
           → Not dismissed (if respect dismissal on)?
           → Notification appears

Checklist

  • [ ] Chose Always Show or Per Session
  • [ ] Set max shows if using Per Session
  • [ ] Left Respect User Dismissal on unless I have a reason not to
  • [ ] Matched Display Duration to my template (close icon for manual close)

Timing & Triggers series

  1. When Should the Notification Show?
  2. Schedule Windows (Start/End Dates)
  3. Frequency and Session Limits (you are here)
  4. Advanced Timing (Pro)

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